Frequently Asked Questions

Letters from Emma is a physical snail-mail fiction subscription. Each month you receive two beautifully written letters narrated by Emma, a young debutante navigating the drawing rooms and secret desires of Regency-era London. Together, twenty-four letters tell one complete, immersive story across twelve months.

You receive two letters per month. The Gift plan runs for twelve months — twenty-four letters in total. Monthly and Annual plans continue until you choose to cancel. Each pair of letters advances the story, so we recommend reading them in order.

Yes. When you subscribe you will be asked to choose a start date. Your first letter will be dispatched around that date, and subsequent deliveries will follow in sequence twice a month.

Yes. Letters from Emma ships worldwide. Postage is included in the subscription price for UK and European Union addresses. For addresses outside the UK and EU, an additional delivery charge applies — the exact amount will be shown at checkout based on your location.

We offer three plans: Monthly at £12.95 per month (cancel any time), Annual at £99.95 per year (saving 36% — approximately £8.33 per month, with free shipping), and Annual Gift at £124.95, which includes priority delivery and exclusive collectible items.

Yes. All prices include standard UK postage. Annual subscribers receive free shipping. There are no hidden charges.

Monthly subscribers may cancel at any time — your subscription will continue until the end of the current billing period. Annual subscribers may cancel within 14 days of purchase for a full refund. Please see our Shipping & Returns page for full details.

Each letter arrives in a sealed envelope addressed personally to you. Inside you will find hand-styled stationery written in Emma's voice — period-appropriate language, handwritten flourishes, and beautifully typeset text. Some letters include enclosures: pressed flowers, calling cards, or small mementos that deepen the story.

Letters are dispatched by Royal Mail. Standard delivery typically arrives within two to three business days. See our Shipping & Returns page for more detail.

Absolutely. Our Annual Gift plan is designed for gifting, with priority delivery and exclusive collectibles included. You can specify the recipient's address at checkout. A gift note option will be available at checkout.

Emma's first letters are spoken for. We are carefully managing our first cohort to ensure every subscriber receives the quality and attention the story deserves. Join the waitlist and you will be among the first to be invited when spaces open.

We will email you as soon as a place becomes available. Make sure to add hello@fromemma.co.uk to your contacts so our message does not go to spam.